Privacy Policy

Effective Date: April 2, 2025 

Last Updated: April 18, 2025 

Zen Within LLC (“Zen Within”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website zenwithin.io, or use the Zen Within app available via the Apple App Store and Google Play. 

By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. 

 

1. Information We Collect

1.1 Personal Information 

We collect information that you voluntarily provide, including: 

• Account Data: Name, email address, phone number, password, and optional details like username, age, and gender during registration. 

• Payment Information: Billing address and credit card details (processed securely via third-party gateways; we do not store full card data). 

• Order Information: Product or service purchases, history, and contact preferences. 

1.2 Automatically Collected Data 

• Device & Usage Information: Including device type, OS version, app version, IP address, browser type, and usage behavior (e.g., session activity, clicks, meditation completions). 

• Cookies & Tracking: We use cookies and similar tracking technologies to personalize and improve your experience. See Section 6 for details. 

1.3 User-Generated Content 

• Content such as journal entries, comments, images, and other submissions shared within the app or site. 

 

2. How We Use Your Information

We use your information for the following purposes: 

2.1 To Provide and Improve Services 

• Personalize your in-app experience and recommend content 

• Process transactions and fulfill your purchases 

• Maintain your account and usage history 

2.2 For Communication 

• Respond to support requests, account issues, or refunds 

• Send app-related updates, order confirmations, or optional marketing (you may opt out at any time) 

2.3 For Legal and Security Purposes 

• Detect and prevent fraud, abuse, or unauthorized access 

• Comply with applicable laws and respond to lawful requests 

 

3. Sharing Your Information

We only share your personal data under these circumstances: 

3.1 Third-Party Service Providers 

We engage trusted third parties (e.g., payment processors, analytics providers, customer support tools) under strict confidentiality agreements to help us operate and improve our services. 

3.2 Legal Disclosures 

We may disclose your information when legally required, such as in response to a subpoena, court order, or other legal process. 

3.3 Business Transfers 

If Zen Within undergoes a business transaction such as a merger, acquisition, or sale, your information may be transferred in accordance with data protection laws. 

 

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). User-generated data (e.g., journal entries) may be deleted upon account termination unless needed for operational or legal reasons. 

 

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights: 

• Access & Update: View or change personal information in your account. 

• Data Portability: Request your data in a machine-readable format. 

• Deletion: Request deletion of your account and data. 

• Marketing Preferences: Unsubscribe from promotional emails via links provided or account settings. 

 

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing and app experience: 

• Essential Cookies: Required for core functionality (e.g., login, checkout). 

• Analytics Cookies: Provided by services such as Google Analytics to understand usage trends. 

• Marketing Cookies: Used to track effectiveness of campaigns (only if opted in). 

Cookie preferences can be managed through your device or browser settings. 

 

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have done so, please contact us so we can delete the information. 

 

8. International Transfers

We may process your information in the United States and other countries with different data protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data is protected. 

 

9. User Content and Comments (WordPress Website)

When users leave comments or upload media to zenwithin.io, we may collect: 

• IP address and browser user agent (for spam detection) 

• Gravatar-related data (see Automattic’s Privacy Policy) 

• Media metadata, including geolocation (users should avoid uploading EXIF GPS-tagged images) 

All content posted may be publicly visible and may be retained indefinitely. 

 

10. Embedded Content and Third-Party Links

Our content may include embedded elements (e.g., videos, articles) that behave like you visited the source website. These external sites may collect data per their own policies, which we do not control. 

 

11. Security

We use industry-standard encryption and security practices to safeguard your information. However, no digital platform is completely secure. Please use strong passwords and protect your login credentials. 

 

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or features. Material changes will be communicated via the app and website. Please review periodically for updates. 

 

13. Contact Us

If you have questions or concerns, you can contact us at: 

Zen Within Privacy Office 

PO Box 4918 

Walnut Creek, CA 94596 

 info@zenwithin.io 

 

Thank you for trusting Zen Within on your journey to mental wellness. Your privacy matters deeply to us.